This privacy policy sets out how Sourdough Slingers Ltd collects, uses and protects your personal data, through your use of this website, including any data you may provide when you register with us or purchase a product or service.

This website is not intended for children, and we do not knowingly collect data relating to children.

WHO WE ARE/CONTROLLER
Sourdough Slingers Ltd is the controller and responsible for your personal data. Our website is www.sourdoughslingers.co.uk You can contact us at sales@sourdoughslingers.co.uk. When referring to Sourdough Slingers Ltd, the use of “we”, “us” or “our” in this privacy policy is adopted.

THIRD PARTY LINKS OUTSIDE OF OUR CONTROL
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
Personal data means any information about an individual from which that person can be identified.

We collect information about you during the checkout process on our store. This information may include, but is not limited to:

• Identity Data includes first name, last name, any previous names, username or similar identifier, marital status, title, date of birth and gender
• Contact Data includes billing address, delivery address, email address and telephone numbers
• Financial Data includes bank account and payment card details
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses
• Usage Data includes information about how you interact with and use our website, products and services

HOW WE USE YOUR PERSONAL DATA
Handling this data also allows us to:

• Send you important account/order/service information
• Respond to your queries or complaints
• Process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests
• Set up and administer your account, provide technical and/or customer support, and to verify your identity

Additionally, we may also collect the following information:

• Location and traffic data (including IP address and browser type) if you place an order, or if we need to estimate taxes based on your location
• Product pages visited and content viewed while your session is active
• Account email/password to allow you to access your account, if you have one

HOW WE COLLECT YOUR PERSONAL DATA
We use different methods to collect data about you including completion of contact form, financial data, email address, creating an account to purchase masterclasses. We do not use the information submitted for marketing purposes.

WHO WE SHARE YOUR DATA WITH
We use Stripe for our payment processing.
We use Easy Digital Downloads as a plug in for simple shopping cart functionality.
We use Vimeo as our video platform.

COOKIES
What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or other electronic device) when you visit our Website. They help us understand how you use our Website and enhance your browsing experience.

Types of Cookies We Use
Essential Cookies: These cookies are necessary for the Website to function properly. They enable basic features like page navigation and access to secure areas of the Website.

Analytics Cookies: These cookies help us understand how visitors interact with the Website by collecting and reporting information anonymously.

Functionality Cookies: These cookies allow the Website to remember choices you make (such as your username or language) to provide a more personalised experience.

Marketing Cookies: These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

How to Control Cookies
You can manage or delete cookies through your browser settings. Most browsers allow you to refuse or accept cookies, or to be notified when a cookie is being set. However, disabling cookies may affect your ability to use certain features of our Website.

Third-Party Cookies
We may use third-party services that place their own cookies on your device. We do not control the use of these cookies and recommend you review the cookie policies of these third parties.

DATA RETENTION
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

By law we must keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. When you place an order through our website, we will retain your personal data unless and until you ask us to erase this information.

YOUR LEGAL RIGHTS
Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

• The right to request a copy of the personal data which we hold about you
• The right to request that we correct any personal data if it is found to be inaccurate or out of date
• The right to request your personal data is erased where it is no longer necessary to retain such data
• The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data
• The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means
• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing
• The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority)
If you wish to exercise any of the rights set out above, please email sales@sourdoughslingers.co.uk

CHANGES
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

COMPLAINTS

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. Therefore, if you would like to make a complaint, please contact us by email or by using the contact us form.